Welcome to The Wolverine Look’s FAQ section. We’ve compiled answers to the most common questions about our premium outdoor apparel and accessories. If you don’t find what you’re looking for, our adventure-ready customer service team is always here to help at [email protected].
About Our Products
What types of outdoor clothing and accessories do you offer?
We specialize in durable, functional outdoor apparel for modern adventurers. Our product range includes:
- Men’s outdoor clothing (hoodies, pullovers, jackets, bottoms)
- Adventure accessories (belts, bags, hats, gloves)
- Hiking and hunting gear
- Lifestyle apparel for urban explorers
How do I choose the right size for outdoor activities?
Our sizing is designed with movement in mind. For active wear, we recommend your usual size for a comfortable fit that allows freedom of movement. If you prefer a looser fit for layering (especially important for our Hike & Hunt collection), consider sizing up. Detailed size charts are available on each product page.
Are your products suitable for extreme weather conditions?
Absolutely! Our Jackets and Hoodies & Pullovers collections are specifically engineered for outdoor performance. Many feature weather-resistant materials and smart insulation technology. Look for product tags indicating “Weather-Ready” or “Extreme Conditions” for our most rugged options.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. This allows you to track orders, save your shipping details for faster checkout, and receive exclusive adventure-ready offers.
Can I modify or cancel my order after placement?
We process orders quickly to get your gear to you fast. If you need to modify or cancel, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the packing process.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout. All payments are processed through our encrypted payment gateway for your security.
Shipping & Delivery
What are my shipping options?
We offer two adventure-ready shipping methods:
- Standard Expedition Shipping ($12.95): DHL/FedEx delivery in 10-15 days after dispatch
- Free Trailblazer Shipping (orders over $50): EMS delivery in 15-25 days after dispatch
Do you ship internationally?
Yes! We ship worldwide to fellow adventurers, excluding some remote areas and parts of Asia. International orders may be subject to customs fees, which are the responsibility of the customer. Contact us if you have specific questions about delivery to your location.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can track your package directly through the carrier’s website (DHL, FedEx, or EMS). For any delivery concerns, our customer service team can assist at [email protected].
Returns & Exchanges
What is your return policy?
We stand behind our products like we stand behind our shipping commitments. You may return unworn, unwashed items with original tags attached within 15 days of receipt for a full refund (excluding original shipping costs). Please contact us first to initiate the return process.
How do I exchange an item?
For exchanges, please return the original item following our standard return process and place a new order for the desired item. This ensures you receive your replacement gear as quickly as possible. If you need assistance with sizing exchanges, our customer service team can provide expert recommendations.
What if my item arrives damaged or defective?
We meticulously inspect all orders before shipment, but if you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all return shipping costs – because adventure gear should be as durable as the adventures it’s designed for.
Still Have Questions?
Our customer service team is ready to assist with any other inquiries. Email us at [email protected] and we’ll respond within 24 hours (usually much faster!). At The Wolverine Look, we’re committed to ensuring your outdoor experience begins with excellent service from basecamp to trailhead.