At The Wolverine Look, we stand behind our adventure-ready outdoor apparel like we stand behind our customers. If your gear doesn’t meet your expectations, we’ll make it right—just like we’d adjust our pack straps before a long hike.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. Your satisfaction is as important to us as a reliable compass is to your wilderness navigation.

Important Exceptions:

For safety and hygiene reasons, we cannot accept returns on:

  • Hats & Gloves (unless unworn with original tags)
  • Final Sale Items (clearly marked in product descriptions)
  • Personalized/Customized Gear

All returned items must be unworn, unwashed, and in original packaging with tags attached—just as you’d expect to find them in our basecamp.

The Return Trailmap (Step-by-Step Process)

Step 1: Initiate Your Return

Contact our customer service team within 15 days of delivery:

Step 2: Prepare Your Return Package

Pack your items securely—we recommend using the original packaging. Include:

  • The completed return form (we’ll email this to you)
  • All original tags and labels
  • Any free gifts received with the order

Step 3: Ship It Back

Send your return package to:

The Wolverine Look Returns
3435 Dola Mine Road
Raleigh, NC 27609
USA

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error. We recommend using a trackable shipping service.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 3-5 business days):

  • Refunds: Processed within 5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: We’ll ship your new item within 1-2 business days

Return Request Template

Copy and paste this template into your email to expedite the process:

Subject: Return Request: [Your Order Number] Hello Wolverine Look Team, I’d like to request a [return/exchange] for my recent order (#[Order Number]). Below are the details: – Item(s) for return: [Product Name, Size, Color] – Reason for return: [Please specify] – Preferred resolution: [Refund to original payment method / Exchange for (specify replacement item)] I’ve reviewed the return policy and confirm the items are unworn, unwashed, and include all original tags and packaging. My shipping address for exchanges: [Your Full Name] [Street Address] [City, State/Province, Postal Code] [Country] Please send the return authorization and any next steps. Best regards, [Your Name] [Your Email Address] [Your Phone Number (optional)]

Expedition-Grade Customer Support

Have questions about your return? Our customer service team responds faster than you can pitch a tent—typically within 24 hours. Contact us at [email protected].

Remember: Every piece of Wolverine Look gear is designed for adventure, but if it doesn’t work for your journey, we’ll help you find what does.