At The Wolverine Look, we outfit adventurers with premium outdoor apparel that stands up to nature’s challenges—just like we stand behind every product we ship. Whether you’re gearing up for mountain trails or urban exploration, we’ve streamlined our shipping and returns process to be as reliable as your favorite backpack.

Shipping Your Adventure Gear

Order Processing

Our basecamp team springs into action the moment your order comes in:

  • Processing Time: 1-2 business days (excluding weekends and holidays)
  • Expedited Options: Available at checkout for time-sensitive journeys

Shipping Methods

Choose the path that best fits your adventure timeline:

  • Standard Expedition: $12.95 via DHL or FedEx
    • 10-15 business days after shipment
    • Trackable from basecamp to your doorstep
  • Free Trail Route: EMS shipping (orders over $50)
    • 15-25 business days after shipment
    • Perfect for patient explorers watching their budget
Global Adventurers Note: We ship worldwide except to certain remote areas and parts of Asia. Customs fees may apply to international orders—these are the responsibility of the expedition leader (that’s you!).

Our Return Promise

If your gear doesn’t meet your expectations—just like adjusting your pack before a long hike—we’ll make it right. Here’s how our return process works:

The Return Trailmap

  1. Initiate Your Return
    • Contact us within 15 days of delivery at [email protected]
    • Use subject line: “Return Request: [Your Order Number]”
  2. Pack Your Return
    • Include all items unworn, unwashed, with original tags and packaging
    • Pack securely—we recommend the original packaging
    • Include the completed return form (we’ll email this to you)
  3. Ship It Back
    • Send to: The Wolverine Look Returns, 3435 Dola Mine Road, Raleigh, NC 27609 USA
    • Return shipping costs are your responsibility unless we made an error
    • For peace of mind, use a trackable shipping method
  4. Receive Your Refund or Exchange
    • We inspect returns within 3-5 business days of receipt
    • Refunds processed within 5 business days to your original payment method
    • Exchanges ship within 1-2 business days after approval

Non-Returnable Expedition Gear

For safety and hygiene reasons, these items can’t return to our inventory:

  • Hats & Gloves: Unless unworn with original tags attached
  • Final Sale Items: Clearly marked in product descriptions
  • Personalized/Customized Gear: Made just for your adventure

Payment & Refund Details

We accept all major expedition currencies:

  • Visa, MasterCard, JCB
  • PayPal for digital nomads

Refund Timeline: Once approved, funds typically appear in your account within 5-10 business days, depending on your financial institution’s processing time.

Pro Tip: Expedite your return request by including all details in your first email—item names, sizes, colors, and your preferred resolution (refund or exchange).

Need Trail Support?

Our customer service team responds faster than you can pitch a tent—typically within 24 hours. Reach us at [email protected] for any shipping or return questions.

Remember: Every piece of Wolverine Look gear is designed for adventure, but if it doesn’t work for your journey, we’ll help you find what does.