Last Updated: [Insert Date]

Welcome to The Wolverine Look (“we”, “us”, or “our”), your trusted outfitter for premium outdoor apparel and adventure gear. These Terms and Conditions govern your use of our website (thewolverinelook.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

Adventurer’s Note: We’ve crafted these terms to be as clear and straightforward as our trail maps. If you have any questions, our customer service team is ready to assist at [email protected].

1. Our Adventure Community (Target Customers)

The Wolverine Look serves outdoor enthusiasts who demand durable, high-performance apparel for:

  • Hiking and hunting expeditions
  • Urban exploration
  • Lifestyle adventures

Our products are designed for men and women who value quality, functionality, and style in their outdoor gear.

2. Website Use and Intellectual Property

2.1 Access and Eligibility

You must be at least 18 years old to make purchases. By using our site, you confirm you have legal capacity to enter into binding contracts.

2.2 Intellectual Property

All content on our site (logos, text, images, product designs) is our property or licensed to us, protected by international copyright laws. You may not:

  • Reproduce, distribute, or modify any content without permission
  • Use our branding or product names for commercial purposes
  • Reverse engineer any technology used on our site

3. Product Information

3.1 Product Descriptions

We strive for accuracy in product descriptions (colors, sizes, materials), but slight variations may occur. Please refer to product images and specifications before purchasing.

3.2 Product Categories

Our inventory includes:

  • Outerwear (Jackets, Hoodies & Pullovers)
  • Bottoms (Hiking pants, lifestyle wear)
  • Accessories (Belts, Bags, Hats & Gloves)
  • Specialty hike & hunt gear

4. Ordering Process

4.1 Placing an Order

When you place an order, you’re making an offer to purchase which we may accept or decline. We’ll send an order confirmation email upon receipt.

4.2 Order Processing

Expedition-ready processing times:

  • 1-2 business days for order preparation (excluding weekends/holidays)
  • Expedited processing available at checkout

4.3 Order Limitations

We reserve the right to:

  • Limit quantities purchased
  • Reject orders from resellers
  • Cancel orders that violate these terms

5. Payment Terms

5.1 Accepted Payment Methods

We accept:

  • Visa, MasterCard, JCB
  • PayPal

5.2 Pricing and Currency

All prices are in USD. We’re not responsible for currency conversion fees charged by your bank.

5.3 Payment Security

We use industry-standard encryption but aren’t liable for fraudulent charges—report these to your payment provider immediately.

6. Shipping and Delivery

6.1 Shipping Options

Choose your adventure route:

  • Standard Expedition: $12.95 via DHL/FedEx (10-15 business days after shipment)
  • Free Trail Route: EMS shipping for orders over $50 (15-25 business days after shipment)

6.2 Delivery Areas

We ship worldwide except to:

  • Certain remote areas
  • Parts of Asia (as determined by our carriers)

6.3 Customs and Import Duties

International customers are responsible for all customs fees and import taxes. We can’t predict these charges.

6.4 Delivery Issues

Report undelivered or damaged packages within 7 days of expected delivery. We’ll work with carriers to resolve issues.

7. Returns and Exchanges

7.1 Return Policy

Your satisfaction is our priority:

  • 15-day return window from delivery date
  • Items must be unworn, unwashed, with tags and original packaging
  • Complete the return form we provide

7.2 Non-Returnable Items

For safety/hygiene reasons, these can’t be returned:

  • Hats & gloves (unless unworn with tags)
  • Final sale items (marked in product descriptions)
  • Personalized/customized gear

7.3 Return Process

  1. Email [email protected] within 15 days with subject “Return Request: [Order #]”
  2. Pack items securely (original packaging recommended)
  3. Ship to: The Wolverine Look Returns, 3435 Dola Mine Road, Raleigh, NC 27609 USA
  4. Return shipping costs are your responsibility unless we made an error

7.4 Refunds

After inspection (3-5 business days):

  • Refunds processed within 5 business days to original payment method
  • Exchanges ship within 1-2 business days after approval

8. User Responsibilities

8.1 Account Security

If you create an account, you’re responsible for:

  • Maintaining password confidentiality
  • All activities under your account

8.2 Prohibited Conduct

You agree not to:

  • Use our site for illegal purposes
  • Submit false information
  • Interfere with site operations
  • Attempt unauthorized access to our systems

9. Limitation of Liability

To the extent permitted by law, The Wolverine Look isn’t liable for:

  • Indirect, incidental, or consequential damages
  • Errors in product descriptions
  • Delays beyond our reasonable control (natural disasters, strikes, etc.)
  • Proper use/maintenance of products after purchase

10. Governing Law

These terms are governed by North Carolina law. Any disputes will be resolved in courts located in Raleigh, NC.

11. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

12. Contact Information

The Wolverine Look
3435 Dola Mine Road
Raleigh, NC 27609 USA
Email: [email protected]

Trail’s End Note: We’re committed to outfitting your adventures with quality gear and exceptional service. If any part of these terms is unclear or you need assistance, reach out—we’re here to help you explore with confidence.